Frequently Asked Questions
Everything you need to know about your Mélusine experience.
What are your shipping times and costs?
We offer standard shipping which typically takes 3-5 business days. Orders over $75 qualify for free shipping, while a flat rate of $5.95 applies to all other domestic orders.
What is your return policy?
If you are not completely satisfied with your purchase, you can return items within 30 days of delivery. Products must be in their original packaging and unused condition to qualify for a full refund.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your products ethically sourced?
At Mélusine, we are committed to sustainability. We work exclusively with manufacturers who adhere to fair labor practices and utilize eco-friendly materials whenever possible.
Can I change or cancel my order after it's placed?
We process orders quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team.